Me: Thanks for calling the Walt Disney World Preferred Ticket Line how can I help you?

Caller: I have a confirmation number for a car on hold for Phoenix next week.

Me: Well unfortunately I am unable to help you with a car rental in Phoenix. You have reached Walt Disney World in Orlando, Florida.

Caller: No, I didn't this is Alamo.

Me: Madam, I apologize for any confusion but this is Walt Disney World in Orlando, Florida and not Alamo.

Caller: Look, I was supposed to get a free upgrade to an intermediate size from the economy class because I am a member of the Alamo Gold Club.

Me: Ok, but this is not Alamo this is Walt Disney World in Orlando, Florida. We are a theme park, not a rental car agency. Perhaps you have misdialed.

Caller: Don't tell me that. This is Alamo, my car in Phoenix is supposed to be an intermediate size.

Me: Ma'am, I can assure you that I am not in Phoenix; I am in Orlando, Florida and also this is not Alamo.

Caller: This is the same problem I had with the car in Buffalo. They said I could switch to an intermediate size for the price of the economy.

Me: Once again, please believe me, this is not Alamo.

Caller: I called Alamo, so you are Alamo.

Me: Madame, I wish you luck with any future car rental situations but please believe me that this is not Alamo or any other car agency.

Caller: Is this Phoenix?

Me: No ma'am, this is Orlando, Florida.

Caller: It's supposed to be Phoenix, that is what I dialed.

Me: That may be if you ever want to come to Orlando and go to Walt Disney World I would be happy to help you with the proper information but since I am not Phoenix as well as not being from Alamo or any other car agency I can only put forth the theory that you have possibly misdialed.

Caller: So this isn't Phoenix?

Me: No madam.

Caller: You're in Orlando?

Me: Yes madam.

Caller: Well you should be Phoenix, idiot! (hang up)